Frequently Asked Questions

Everything you need to know about our clean beauty solutions.

Are your products tested on animals?

No, This Works is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission third parties to do so.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, minus shipping costs.

Are your products safe for sensitive skin?

Yes, our formulations prioritize natural ingredients and are dermatologically tested. However, we always recommend a patch test before using a new product if you have highly reactive skin.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping fees and delivery times vary by location and are calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.